Instructor led Sessions
CANCELLATION
POLICY.
Plans change, we get it. Life happens. But late cancellations make it hard on our instructors and how we plan the day. So here’s how it works, in plain English.
If you can’t make your session, just let us know at least 48 hours before it starts and we’ll sort you out.
Drop us an email, or message us through whichever channel your instructor gave you. We can’t take cancellations at the desk or over the phone. We just need it written down so nothing gets lost.
Cancel with 48 hours’ notice and we’ll refund you in full. After that, we may still be able to offer a partial refund, depending on the circumstances.
Rather move your session than cancel it? Happy to. Same 48 hours’ notice, and it depends on availability.
If you miss a session without letting us know, we’re not able to refund or rebook it, because the space and the instructor were held for you.
Some sessions need minimum numbers to run. If we don’t hit them, we may have to cancel. We’ll let you know and sort out your refund options.
Wild weather, disasters, things nobody could see coming. If it’s out of everyone’s hands, we’ll waive or adjust this policy and keep you posted.
If something serious got in the way, talk to us. We look at exceptions case by case, and we may ask for something to back it up.
Booking a session means you’ve read this policy and are happy with it. If it ever changes, we’ll always let you know in advance.